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Our Service

Our service

Quality and Service Commitment

Taikai® insulation takes "quality first, customer first" as its service tenet, vigorously introduces advanced technology at home and abroad, accelerates the speed of new product development, continuously improves product assembly level, works meticulously, and serves wholeheartedly. Strive to meet national standards in terms of technology, quality, and management levels, and to align with the highest international level. At the same time, we will increase investment in quality management and actively adopt first-class testing methods to achieve a 100% pass rate of ex-factory products. Implement the quality policy of "adopting advanced technology, ensuring product quality, producing high-quality products, and meeting customer needs" so that users can use it with confidence, and make the following service commitments to users.

pre-sale service:

Taikai® insulation will provide the buyer with the necessary inspection convenience and all technical consulting services. After the contract is signed, we will cooperate with the user to complete various tasks during the construction process, such as project progress, design and manufacturing, drawings, documents, packaging, transportation, commissioning and acceptance, etc. During the production and processing of the product, the buyer can send personnel to the factory to supervise the production, supervision and testing and debugging, and allow relevant personnel of the user to directly participate in the production and assembly of the relevant product, so that they can further understand the structural performance of the product. After the product is produced, the buyer can go to the factory for acceptance. After the product leaves the factory, our company provides technical consulting services. If necessary, we can send people to train the personnel of the user unit to ensure that they master the characteristics of the product. Our company guarantees that the product quality conforms to the national standard, relevant national standards and contract requirements.

Sale service:

During the product manufacturing period, we keep in touch with the users and communicate with them at any time, and we strictly follow the requirements in the contract.

After-sales service:

When providing users with consultation and services on product installation, commissioning, and operation, we take the initiative to cooperate with users, so that the products can finally be put into operation safely and smoothly.Taikai® insulation's products implement "Three Guarantees" service. If the product has quality problems within the "Three Guarantees" period (12 months), and it is found to be our responsibility, according to the actual quality problems of the product, we will strictly implement product repair, replacement, Guaranteed return and the company's quality assurance letter of commitment.

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